Ubpartner.ch (3 von 5 Punkte)

My experience with UB Partner is rather very negative. First of all, my rep is very rarely responding to any of my emails. Whenever I ask even the simplest question it takes him at leat three weeks to get back to me and that normally happen only if I send him follow up emails (I would like to emphasise the plural here). I even requested a new person to represent me. However, this has not happened yet.
Last year, I opened 3a with AXA through the UB Partner. I had questions regarding the amount invested and actual balance on my 3a account. The difference between how much I invested and actual balance is 40%. Regardless of the markets not doing great 40% loss is quite significant. I ask my UB Partner a simple question, to let me know what happened or whether there have been additional charges. I have been waiting for response since December last year and still have not received any! I have contacted the partner again and again but with no response. Thus, I contacted the company directly and they reassured me they will be in touch and will answer my questions but believe it or not still no response.
If you expect quality customer service DO NOT do any business with this company. I am hoping after writing this review SOMEONE will finally contact me and respond to my questions.

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